Privacy Policy

Effective Date: August 13, 2026

Arch Design Builders Inc. d/b/a Mystic Kitchen & Bath Design Center ("Mystic Kitchen & Bath Design Center," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when you visit our website, contact us, request information, or use our services.

This Privacy Policy explains what information we collect, how we use it, and how we handle information submitted through our website and communication channels.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

Name

Email address

Phone number

Mailing or project address

Information about your kitchen, bathroom, cabinetry, or remodeling project

Project preferences, design preferences, and other information you voluntarily provide

Information submitted through forms, consultations, appointment requests, or other communications

Website usage information, such as browser type, device information, and pages visited

We only request information that is reasonably necessary to respond to inquiries, provide services, communicate with customers, and operate our business.

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and requests

Schedule consultations or appointments

Communicate regarding your project

Provide design and project-related information

Provide estimates, proposals, or other requested information

Send service-related communications

Send text messages when you have provided the appropriate consent

Provide customer support

Improve our website, services, and customer experience

Maintain business and communication records

Comply with applicable legal and regulatory requirements

3. Text Messaging and SMS Communications

If you voluntarily provide your phone number and separately consent to receive text messages from Mystic Kitchen & Bath Design Center, you may receive SMS messages related to the communication program for which you provided consent.

Depending on your selected consent, messages may include appointment reminders, consultation updates, project-related communications, service updates, responses to inquiries, and/or promotional messages.

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to a message you receive from us.

For assistance, reply HELP or contact us using the contact information provided on our website.

Providing SMS consent is not a condition of purchasing any goods or services or submitting a general inquiry.

4. How We Handle Your Information

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, use, alteration, or disclosure.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with third parties except as necessary for aggregators and providers of the text messaging services.

We do not sell or provide mobile information or SMS consent information for third-party marketing or promotional purposes.

5. Service Providers

We may use service providers that assist us with business operations, website functions, communications, scheduling, customer service, technology, or other services necessary to operate our business.

These providers may process information only as reasonably necessary to perform services on our behalf.

Mobile information and text-message opt-in data are subject to the restrictions described above.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to help operate the website, understand website usage, improve functionality, and provide a better user experience.

You may be able to control certain cookie settings through your browser.

7. Information You Choose to Provide

You are responsible for ensuring that information you submit to us is accurate and current.

You should not submit sensitive personal information through website forms unless specifically requested and appropriate for the service being provided.

8. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Your Privacy Choices

You may contact us to:

Ask about information we may have collected from you

Request correction of inaccurate information

Request information about how your information is used

Request that we stop certain communications, where applicable

Opt out of SMS communications by replying STOP

Please note that we may retain certain information when required for legal, business, security, or recordkeeping purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable requirements.

When we make changes, we will update the Effective Date at the top of this page.

11. Contact Us

Arch Design Builders Inc. d/b/a Mystic Kitchen & Bath Design Center
11 Main Street
Mystic, CT 06378
United States

Email: [email protected]
Phone: (401) 218-9707

For privacy questions or requests, please contact us using the information above.